1.) Open services.msc
2.) Stop all three Shadowsnap services :
StorageCraft Raw Agent
StorageCraft Shadow Copy Provider
ShadowProtect Service
3.) Open task manager and kill any of these process that might hang behind:
raw_agent_svc.exe
ShadowProtect.exe
ShadowProtectSvc.exe
vsnapvss.exe
4.) Open the file explorer and navigate to C:\Program Files (x86)\StorageCraft\ShadowProtect\ShadowSnap
5.) Find the file called endptconfig.sqlite3 and rename that to endptconfig.sqlite3.old
6.) Restart all three services
7.) Attempt to repair communications from the remote web
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